Technology and Online Dispute Resolution Tools

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Technology and Online Dispute Resolution Tools

Litigation Section

Credit(s):

1.25 Participatory MCLE Credits

Course Number:

LIT-03-31-20

Original Program Date:

March 31, 2020

Duration:

1 hour 16 minutes

Access:

Available for 3 months after Registration

Passport:

This product is Passport Eligible

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Category: Litigation

Category: Litigation (show less)

Explore ‘best practices’ of how ODR can be effectively deployed as an option to Face-to-Face interactions.

Topics to be reviewed:
- What is Online Dispute Resolution?
- How/when to use audio or video conferencing? Are there other software or hardware aspects to consider?
- Should email/texting/chat be offered to participants? If so, how?
- Setting up an ODR session
- How to preserve Confidentiality throughout the process?
- How to manage?
- If a technical glitch occurs – what to do? Instantly reconvene? Reschedule?

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