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Explore ‘best practices’ of how ODR can be effectively deployed as an option to Face-to-Face interactions. Topics to be reviewed: - What is Online Dispute Resolution? - How/when to use audio or video conferencing? Are there other software or hardware aspects to consider? - Should email/texting/chat be offered to participants? If so, how? - Setting up an ODR session - How to preserve Confidentiality throughout the process? - How to manage? - If a technical glitch occurs – what to do? Instantly reconvene? Reschedule?
1.25 Participatory MCLE Credits
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