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Flipping the Script in High Conflict Situations in Your Cases and in the Office
Trusts & Estates Section
Credit(s):
1 Participatory MCLE Credits
1 Recognition and Elimination of Bias
Conflict has increased significantly with a rise in the frequency and severity of accusations, disruptions, and threats, including physical violence. We’re faced with people who are extreme, who blame, threaten (and sometimes file) lawsuits and complaints, and engage in email wars. We often feel anger outside our norm, stuck, helpless, and exhausted.
These situations tend to draw in many other people and turn people against each other. General conflict resolution skills that usually work with most people, don’t seem to work well with individuals with high conflict behaviors. Advanced conflict resolution skills are necessary. In other words, we need to flip the script—doing the opposite of what we’re used to doing with everyone else and what we may feel like doing.
This training focuses on:
Basic information about five high-conflict types and brain science behind their behavior
What to expect in high-conflict situations
How to flip your script – disrupting your defaultsby:
Getting emotionally unhooked
Taking care of yourself
How to quickly identify high-conflict behavior
How to flip their script – disrupting their defaults to de-escalate and mitigate conflict
CalmB4Think™: to de-escalate and shift upset people (complainant/blaming) into thinking and problem-solving
BIFF Response®: to handle written communications with angry, blaming, upset, manipulative, hostile others (clients, opposing counsel, staff)
Structure and Limits: to stop them when they can’t stop themselves
Reaching Agreements: to help high-conflict parties reach agreements with a proposal-focused method
1 Participatory MCLE Credits
1 Recognition and Elimination of Bias
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We are committed to accessibility! All OnDemand programs after January 1, 2022 include closed captioning. To request closed captioning for a program older than January 1, 2022, send us a note at accessibility@calawyers.org or contact us at 916-516-1760 for assistance.
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