There was a problem adding this course to your account. Please try again in a few minutes. If the problem persists, you can contact our support department at (877) 880-1335.
Adding Registration, Please wait...
You must be logged in to perform this action.
Log in
Cancel
Flipping the Script in High Conflict Situations in Your Cases and in the Office
Trusts & Estates Section
Credit(s):
1 Participatory MCLE Credits
1 Recognition and Elimination of Bias
Conflict has increased significantly with a rise in the frequency and severity of accusations, disruptions, and threats, including physical violence. We’re faced with people who are extreme, who blame, threaten (and sometimes file) lawsuits and complaints, and engage in email wars. We often feel anger outside our norm, stuck, helpless, and exhausted.
These situations tend to draw in many other people and turn people against each other. General conflict resolution skills that usually work with most people, don’t seem to work well with individuals with high conflict behaviors. Advanced conflict resolution skills are necessary. In other words, we need to flip the script—doing the opposite of what we’re used to doing with everyone else and what we may feel like doing.
This training focuses on:
Basic information about five high-conflict types and brain science behind their behavior
What to expect in high-conflict situations
How to flip your script – disrupting your defaultsby:
Getting emotionally unhooked
Taking care of yourself
How to quickly identify high-conflict behavior
How to flip their script – disrupting their defaults to de-escalate and mitigate conflict
CalmB4Think™: to de-escalate and shift upset people (complainant/blaming) into thinking and problem-solving
BIFF Response®: to handle written communications with angry, blaming, upset, manipulative, hostile others (clients, opposing counsel, staff)
Structure and Limits: to stop them when they can’t stop themselves
Reaching Agreements: to help high-conflict parties reach agreements with a proposal-focused method
1 Participatory MCLE Credits
1 Recognition and Elimination of Bias
Customers Who Bought This Item Also Bought
(Self Study Articles) Ethical Attorney Advertising: Rules for Third-Party Websites
(OnDemand) Legal Ethics in a Remote World
(OnDemand) Cashflow, Clients, and Credit: Managing Law Firm Finances in Changing Times
(OnDemand) The Ethics of Social Media and Attorney Competency
(Self Study Articles) Ethics of Social Media for Lawyers: Where Stunting for the Gram Meets Losing Your Bar Card
(OnDemand) Are Anti-Discrimination, Harassment & Retaliation Policies & Trainings Working; if Not, What Do We Do?
(OnDemand) Depression and Anxiety: The Personal Story of a Lawyer’s Journey
(Self Study Articles) “I’M FINE. IT’S FINE. EVERYTHING IS FINE.”
(OnDemand) Impaired Colleague? Addressing Attorney Competence, Warning Signs, and Getting Help; 2023 Solo & Small Firm Summit
(OnDemand) Biased? Me? A Study of Implicit Bias: How Psychology & Biology Affect Our Opinions and Actions
(OnDemand) “Mediating in a (Hopefully) Post-Pandemic World”
(Self Study Articles) The Barbie Movie and Other Lessons In Diversity, Equity, And Inclusion For Elimination Of Bias For Intellectual Property Attorneys
We are committed to accessibility! All OnDemand programs after January 1, 2022 include closed captioning. To request closed captioning for a program older than January 1, 2022, send us a note at accessibility@calawyers.org or contact us at 916-516-1760 for assistance.
Adding Registration, Please wait...
