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The Art and Science of Listening in the Midst of Conflict: How to Do it and Why it Matters
There is far more to effective listening than meets the ear. In the midst of conflict, we need to help both/all sides to feel heard, understood, and respected. That begins with our own listening of the parties, and includes listening simultaneously on three distinct levels: listening to me, listening to you, and listening to us. When this is done well, we not only obtain a better understanding of the facts of the dispute, but also a better felt sense of who the parties are, the ways in which they have contributed to and co-created the dispute, and the ways in which interests of both/all sides can be met in crafting a solution. All of this is backed up by the latest findings of neuroscience, which will be discussed.
1 Participatory MCLE Credits
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