Hello, Guest
  • Frequently Asked Questions

  • Catalog Search and Registration

    What if I need more information on a program or product?

    Detailed information is provided on the course details page which can be accessed by clicking on a course title. The course details page will include program description/schedule/content, credits, and faculty/presenters.

    Course Access

    How can I access my courses (including live programs)?

    1. If you're not yet signed in, click or tap "Hello, Guest" in the top right (desktop) or top left (mobile) corner. Select "Sign In" in the drop-down menu, when it appears. Login with your CE catalog email address and password. Once signed in, the "Hello, Guest" button will change to "Hello, [Your Name]."
    2. If not automatically redirected, click or tap on "Hello, [Your Name]." Click "My Products," if a drop-down menu appears.
    3. Locate the appropriate program and launch by clicking the "Play" button under the program title.

    Technical

    When I click on the "Play" button, nothing happens. What should I do?

    When you click the green "Play" button, it will launch the viewer in a new window or a Zoom link in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows.

    What should I do, if I'm getting the M3U8 error while trying to access a course?

    This error usually occurs because the network security settings are blocking the participation tracking software embedded into the program (the tracker which keeps count of how far you've progressed into the video). In most cases, if you encounter this error, you can bypass it by accessing the course using a different internet connection (for example by logging into your CE account on your cellphone). If that is not an option for you or switching to a different network didn't resolve the error, please reach out to our support team at support@inreachce.com or 877-880-1335 (between 7am and 7pm Central time, Monday-Friday) for further guidance.

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