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What are the best practices for maintaining positive and productive client relations?
A successful lawyer works with the client to establish client objectives, and anticipates, minimizes and de-escalates common client concerns and complaints. Effective lawyers keep their clients informed as to their ongoing matters, including external and internal communications, so that clients understand what their lawyers are doing, what their lawyers cannot do, when their lawyers are going to respond, and how much the engagement will cost, while avoiding typical pitfalls that can create misunderstanding and derail the attorney-client relationship.
The presentation covers Rule 1.1, 1.2, 1.2.1, 1.3, 1.4, B&P Code 6068, 5.1-5.2, 8.4 and 8.4.1.
1 Legal Ethics
1 Participatory MCLE Credits
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